Learn from dissatisfied parents. Sometimes, even under the best circumstances, parents of patients become unhappy. Remember that a problem is an opportunity to improve performance. When an issue is resolved quickly and properly, the relationship between the practice and parents can be maintained and strengthened. Parents need to understand that your practice cares about them and that finding appropriate solutions is a top priority.

Better Systems, Better Results. Learn more about improving your systems with our management consulting program by clicking here.