Create more value during the patient experience. In uncertain times, parents are looking at every dollar they spend. Concentrate on creating more value for your patients. Improve your customer service. Strive to exceed expectations during every patient interaction. Make sure your reception area is attractive, clean and well-maintained. Provide amenities, such as water, coffee and tea. It’s amazing how much these seemingly little things can affect the patient experience.

Whitepaper Wednesday: For more on this subject, read Dr. Levin’s free whitepaper, “Stage III Customer Service”. Click here to download it.