Learn to answer patients’ unasked questions. Based on your experience with endo patients, you probably know what questions are on their mind, even if they’re not telling you. Reassure them about having root canal treatment… Explain how the practice’s payment options can make procedures more affordable… Talk about how soon they’ll be enjoying the benefits of treatment. It’s all a matter of good customer service.

Better Systems, Better Results: Learn more about improving your systems with our management consulting program by clicking here.