Attitude matters. Staff attitude is often the fundamental element that determines how patients perceive the practice and whether they remain loyal. An upbeat, energized team will have a far more positive effect on patients. There will always be challenging days, but having a good attitude in the face of adversity impresses patients and inspires your fellow team members.

Whitepaper Wednesday: For more on this subject, download Dr. Levin’s free whitepaper, “5 Ways to Improve Interpersonal Relationships with Patients,” by clicking here.