Advice for the Surgical Specialist – Keep an open mind. Team members will be inspired if they see their leader replacing obsolete thinking with new ideas, learning better ways to run the practice as a business, and paying serious attention to team members’ comments and suggestions for change. A “my way or the highway” attitude usually backfires, resulting in resentment and resistance. A leader inspires by listening, learning, adapting and distributing credit where it belongs.

Friday Freebie: Evaluate your practice’s effectiveness in the 9 Areas of Expertise, with the Practice Performance Matrix^™ available here.