Communicate collection policies clearly. All practice systems relating to the collection of fees should be detailed in writing. This should then be translated into scripts that the financial coordinator—as well as other staff members—can use to educate patients about their obligations. Scripts not only make it easier to discuss what for some is an uncomfortable subject, but also ensure greater consistency in what patients are told.

Additional Resource: Read a free excerpt from Dr. Roger P. Levin’s popular book, Practice Finance. Go here and click on the “Read an Excerpt” button.