Thank parents for arriving on time for their appointments. Imagine a parent getting up early, dropping kids off at school, running errands and picking up their child from school to make a late-morning appointment… only to have their effort taken for granted. Whether by saying “Thanks,” noting that they’re 10 minutes early, or acknowledging it in some other way, the front desk team should let parents know their punctuality has been noticed… and appreciated. It will make them feel good about your pedo practice.

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