Script every patient interaction. Scripting helps dentists and team members communicate more effectively with patients. As in sports, working from the same “playbook” builds team unity. Scripting communicates clear and consistent messages to patients by using:

• Power words, such as “wonderful” and “great,” to create enthusiasm
• Strong patient benefit statements
• Value statements regarding the practice’s services

Whitepaper Wednesday: Download Dr. Levin’s free whitepaper “The Power of Practice Analysis” by clicking here.