Advice for the Financial Coordinator – Review the accounts receivable process. To determine the effectiveness of your collections process, answer the following questions:

• Does your practice have a documented patient financial management system that is consistently followed?
• Have you been trained on all financial options and collection systems?
• Do you set time aside each week to work on collecting overdue accounts?

If you answered “no” to any of these questions, you have opportunities to improve how you handle accounts receivable.