Put your practice under the microscope. Every six months, your team should do an office walk-through with a checklist. It’s easy to overlook chips in the paint, snags in the carpet, or cracks in the steps when you see them every day. By taking time to closely inspect the office and view it from a visitor’s perspective, the practice can make a better impression on patients.

Management Monday: Read a free excerpt from Dr. Roger P. Levin’s popular book, Customer Service Secrets of Top-Producing Specialty Practices. Go here and click on the “Read an Excerpt” button.