Follow up with all surgical patients who don’t say, “Yes.” In the new dental economy, more patients will be hesitant to accept treatment—even need-based treatment—at your practice. Unless there is a definite “No” during the consult, give patients a second chance to say “Yes.” Call within 48 hours to ask if they have any questions or concerns about the procedure and, if the patient seems amenable, offer to set up an appointment. Follow-up of this sort can increase your case acceptance rate significantly.

Tuesday Training: Read Dr. Levin’s article “Case Presentation: 4 Easy Fixes” by clicking here.