Advice for the Front Desk Team – Improve telephone skills through scripting. Even in the age of the internet, the telephone is still the practice’s main lifeline for new patients. When prospective patients call, make them feel welcome, build value for the practice, and gather essential information. Powerful verbal skills will help win over prospects and turn calls into appointments.

Management Monday: Check out PowerScripts for the Specialty Office by clicking here. Save 25% with code TOD25.