Advice for the Front Desk Team – Improve telephone skills through scripting. Even in the age of the internet, the telephone is still the ortho practice’s main lifeline for new patients. When parents of prospective patients call, make them feel welcome, build value for ortho treatment, and gather essential information. Powerful verbal skills will help win over parents (and adult patients) and turn calls into appointments.

Training Tuesday: Check out Dr. Levin’s popular book, Management Scripts for the Orthodontic Practice. Go here and click on the “Read an Excerpt” button.