Advice for the Hygienist – Look for ways to improve your verbal skills. Do you make patients feel welcome and comfortable during their hygiene appointments? Do you inform patients about appropriate need-based and elective services? Are there any areas where you feel you could do a better job communicating? Review all of the practice’s scripts for customer service and hygiene to improve your verbal skills.

Management Monday: Check out Dr. Levin’s popular book, A Training Guide to Hygiene Productivity. Read an excerpt by clicking here. Save 25% with code TOD25.