Conduct surveys once or twice a year. Surveys of patients should include 5–10 questions and take only a few minutes to complete either in the office or online. By listening to your patients, the practice can proactively make improvements, update practice systems and correct situations that could turn into bigger problems.  

Whitepaper Wednesday: For more ways to improve practice performance, download Dr. Roger P. Levin’s free whitepaper, “The Power of Practice Analysis.”