Advice for the Front Desk Coordinator – Ask “the question” during checkout. When patients return from the clinical area, always ask “How was your visit today?” They will appreciate this question and the opportunity to give feedback. If patients or parents mention anything less than a positive experience, do your best to remedy the situation and create greater satisfaction immediately. Any complaints should be shared with the orthodontist or office manager.

Whitepaper Wednesday: Download Dr. Roger P. Levin’s free whitepaper, “How to Increase the Income From Your Practice.”