Reduce no-shows and cancellations. Truly satisfied parents have a high level of trust in the practice and are more likely to not only keep their child’s appointments but also be on time. Examine appointment failures and determine if they can be reduced. In all likelihood, they can—by emphasizing the value of the appointment during all parent interactions, including confirmation calls.

Additional Resource: Read a free excerpt from Dr. Levin’s book, “Customer Service Secrets of Top-Producing Specialty Practices,” by clicking here.