Think of all patient interactions as customer service opportunities. The reputation of your endo practice is based not only on the quality of clinical care provided but also on how well you treat patients in non-clinical matters. Excellent customer service generates excellent word-of-mouth advertising… helping to generate referrals, solidify relationships with GPs, and create a positive impression in the community.

Additional Resource: Read a free excerpt from Dr. Levin’s book, “Customer Service Secrets of Top-Producing Specialty Practices,” by clicking here.