Understand that small things count. Whether it’s minimizing waiting time, offering bottled water or providing Wi-Fi, go out of your way to make patients feel welcome and comfortable at your office. One way to set you and your practice apart is with those small, personal touches that people understand and appreciate. This type of customer service leads to more word-of-mouth referrals.

Additional Resource: Watch Dr. Levin’s video, “The New Patient Experience – How To Impress The New Patient,” by clicking here.