Get off to a great start with parents. The New Patient Experience starts when a parent first calls the office. The team should use scripting to build confidence for the pediatric dentist and practice. This approach includes customized language that focuses on attributes of the practice, transfer of trust to the pediatric dentist and a review highlighting the importance of pediatric dentistry. The target is to have 98% of all callers schedule appointments. 

Management Monday: Check out Dr. Levin’s whitepaper, “The 9 Areas of Expertise: New Patient Experience,” by clicking here. Save 25% with code TOD25.