It’s how you say it that counts. With a few simple changes, anyone can improve communication. Start by paying attention to the words you use and how you say them—they have tremendous impact on patients and parents. When the pedo team communicates enthusiastically, they build patient and parent trust, which leads to more word-of-mouth referrals.

Additional Resource: Read an excerpt from Dr. Levin’s book, “7 Secrets to Communicating with Dental Patients,” by clicking here.