Use this 9-week follow-up with overdue patients. Don’t let patients slip into inactive status. When a patient is overdue, initiate this “3 Threes” technique. Place a phone call (preferably to a cell phone) weekly for three weeks, followed by a weekly email for three weeks, and finally three letters, one per week, to complete the process. This technique will reactivate many patients.

Additional Resource: Read an excerpt from Dr. Levin’s book, “7 Secrets to Communicating with Dental Patients,” by clicking here.