Use endo patient surveys to rate customer service. At checkout, ask patients to complete a simple, anonymous survey about their experience at your practice. This feedback will reveal your strengths and weaknesses in areas such as office comfort and attractiveness, staff attitude and helpfulness, practice-patient communications and other non-clinical factors. Discuss patient responses—both positive and negative—at Daily Business Meetings^™.

Additional Resource: Read an excerpt from Dr. Levin’s book, “Customer Service Secrets of Top-Producing Specialty Practices,” by clicking here.