Emphasize the 48-hour rule. When setting up appointments for patients, your front desk coordinator should make it clear that 48-hours’ notice is required to cancel an appointment. If handing an appointment card to patients, she can note that rule on the card, politely emphasizing it. Most patients will comply.

Friday Freebie: Watch Dr. Levin’s video, “Cancellations and The 48 Hour Period,” by clicking here.