Document patients’ preferences for appointment times. Pre-appointing patients works best when you know which time slots they prefer. If they object to scheduling ahead of time, the front desk coordinator can say “I know that you like early morning appointments, and they are in high demand… but I can schedule you for 8 a.m. on June 15 if we do it now.” This technique helps keep patients active. 

Management Monday: Check out Dr. Levin’s whitepaper, “Dentist as CEO – Effective Scheduling & Practice Growth,” by clicking here. Save 25% with code TOD25.