Reactivate patients you haven’t seen for 18 months or more. Review your total patient base to see how many have become inactive. Rather than risk losing them entirely, make contact and encourage them to schedule again… even if that means offering a free “welcome back” exam or hygiene visit. In today’s more competitive market, patients who slip away will be very hard to replace. 

Management Monday: Check out Dr. Levin’s whitepaper, “Stage III Customer Service,” by clicking here. Save 25% with code TOD25.