Set the bar high. Your customer service is being judged not only against other dental and medical practices but also retail stores, restaurants and hotels. That might not seem fair, but parents will compare how they are treated from one business to another. Go out of your way to improve customer service, and parents will tell others about your pedo practice. 

Management Monday: Check out Dr. Levin’s whitepaper, “Stage III Customer Service,” by clicking here. Save 25% with code TOD25.