Advice for the Scheduling Coordinator ­– Use a short list to reduce missed appointments. For whatever reason, some patients repeatedly fail to show for appointments. Rather than risking unrecoverable losses (or dismissing them from the practice), offer to put them on a short list to be called when you have last-minute openings.

Additional Resource: Watch Dr. Levin’s video, “Scheduling – Nobody Leaves Without An Appointment,” by clicking here.