Create value for surgical appointments… and confirm them. Emphasize to patients that valuable time with the doctor has been reserved especially for them. Confirm all appointments 48 hours in advance… placing calls to cell phones (which are more likely to get a response), sending emails or text messaging. These techniques will greatly reduce no-shows and last-minute cancellations.

Additional Resource: Watch Dr. Levin’s video, “Cancellations and The 48 Hour Period,” by clicking here.