Reduce no-shows and last-minute cancellations to less than 1%. Minimize these costly problems with improved protocols and effective scripting that convince patients to keep their appointments. When patients don’t show, the front desk coordinator should call to see if they are okay and offer the next available opening, four or five weeks later (once a week has passed, they can be offered something sooner). This will “train” most patients.

Additional Resource: Watch Dr. Levin’s video, “Cancellations and The 48 Hour Period by clicking here.