Advice for the Front Desk Coordinator – Use the sunset rule. It requires you to return all phone calls or emails by sunset of your workday. If a parent calls, return the call… if you get an email, reply to it… if they text you, text back… and respond to all messages by sunset. Even if you can’t get the information parents want, respond by saying you will get it as soon as possible.

Additional Resource: Read an excerpt from Dr. Levin’s book, “Letters for Effective Communication with Patients,” by clicking here.