Don’t keep new patients waiting. When new patients call, schedule them within seven days. The day they arrive, make sure the New Patient Experience does not include waiting too long to go back. Waiting creates the wrong impression and can make patients wonder if they’ve made the right decision about where to get oral health care.

Management Monday: Check out Dr. Levin’s whitepaper, “The 9 Areas of Expertise: New Patient Experience,” by clicking here. Save 25% with code TOD25.