Ask parents for feedback. Many pediatric dentists and teams have only a vague notion of how parents truly feel about their practices. Without specific data, patient satisfaction is difficult to gauge. Practices should survey parents annually to gain a better understanding of how they feel about the office. The data will either validate what you are doing or pinpoint areas where improvements can be made.

Friday Freebie: Watch Dr. Levin’s video, “Feedback Loops,” by clicking here.