Do not keep patients waiting. By the same token that you want patients to show up on time for their appointments, your practice should stay on schedule, too. Make sure your scheduling system is efficient and that the doctor and team members set the highest priority on being punctual. This will improve both customer service and productivity.

Management Monday: Check out Dr. Levin’s whitepaper, “Stage III Customer Service,” by clicking here. Save 25% with code TOD25.