Prepare scripts to deal with questions or objections. Communication with parents can always be improved with scripting that focuses on patient benefits. Using scripts decreases the stress associated with having to improvise responses with each parent interaction. It also eliminates parent confusion by ensuring consistent answers from all team members.

Management Monday: Check out Dr. Levin’s whitepaper, “The 9 Areas of Expertise: Scripting,” by clicking here. Save 25% with code TOD25.