Advice for the Pediatric Dentist – Improve your listening skills. Listening involves two things—hearing what is said and also hearing what is not said. Often the most important message being communicated is what has been omitted. When interacting with parents, patients and team members, try to listen for those unstated messages. To quote business guru Peter F. Drucker, “The most important thing in communication is to hear what isn’t being said.”

Additional Resource: Read an excerpt from Dr. Levin’s book, “Letters for Effective Communication with Patients,” by clicking here.