Advice for the Front Desk Coordinator – Write down parents’ and patients’ personal details. Document what you learn about new parents and patients during their first phone call to the practice. At the morning meeting on the day of a new patient’s appointment, review this personal information with the team so that everyone can use it to build the parent’s and patient’s trust and comfort level.

Additional Resource: Learn about Dr. Levin’s book, “Essential Scripts For Patient Communication,” by clicking here.