Advice for the Scheduling Coordinator – Emphasize the 48-hour rule. Inform parents that 48-hours’ notice is required to cancel an appointment. Parents need to understand the practice’s rules and expectations, which include presenting to the office at the appointed time. As you hand appointment cards to parents, circle the time in red to emphasize that your practice requires advance notice on scheduling changes. Most parents will respect your request.

Additional Resource: Watch Dr. Levin’s video, “Cancellations and The 48 Hour Period” by clicking here.