Advice for the Front Desk – Greet arriving patients by name. One easy way to make a very positive impression on your patients is to call them by name when they arrive for appointments. Review the schedule at the daily business meeting to see who’s coming in that day. Periodically scan expected arrivals so you can welcome them warmly.

Friday Freebie: Watch Dr. Levin’s video, “New Patient Experience At The Front Desk” by clicking here.