Don’t let parents leave without scheduling their child’s next appointment. According to one of the founders of the Ritz Carlton, known for its outstanding customer service, the single most important factor in customer service is not to lose a customer, or in your case a patient. Start tracking how many parents do not reappoint for their child’s next visit. Some percentage of them will never make it back but Levin Group recommends that you make it your goal to schedule 98% of all patients for their next visit before they leave the practice.

Whitepaper Wednesday: Check out Dr. Levin’s whitepaper, “Learn from Ritz Carlton,” by clicking here.