Don’t let parents or patients leave without scheduling the next appointment. According to one of the founders of the Ritz Carlton, known for its outstanding customer service, the single most important factor in customer service is not to lose a customer, or in your case a patient. Start tracking how many patients do not reappoint for their next visit. Some percentage of them will never make it back but Levin Group recommends that you make it your goal to schedule 98% of all patients for their next visit before they leave the practice.

Whitepaper Wednesday: Check out Dr. Levin’s whitepaper, “Learn from Ritz Carlton,” by clicking here.