New Rule: Never say anything bad about patients or team members. This is harder than it sounds. Some patients can be very “challenging.” Some team members, though perfectly good at their jobs, may have irritating habits. No matter. Even negative remarks that are justified pollute the practice atmosphere and create stress. Keep the negativity to yourself and the whole team will enjoy the day more.

Management Monday: Check out Dr. Levin’s whitepaper, “Level IV Leadership,” by clicking here.