Improve telephone skills through scripting. Even in the age of the internet, the telephone is still the pedo practice’s main lifeline for new patients. When parents of prospective patients call, the practice should make them feel welcome, build value for pediatric dental care, and gather essential information, including how they heard about the practice. Powerful verbal skills will help win over parents and turn calls into appointments.

Additional Resource: Watch Dr. Levin’s video, “The First Phone Call” by clicking here.