Scripting Tip – If possible, avoid saying “no” to parents. When you say “no,” the only thing parents hear is that you aren’t going to help them. Instead of saying “No, we can’t see Bobby on Tuesday,” you can certainly say “We can see him on Thursday.” Notice that instead of telling parents what isn’t available, you are sharing with them what is available. It allows you to focus on what is possible versus what isn’t.

Management Monday: Check out Dr. Levin’s whitepaper, “The 9 Areas of Expertise: Scripting,” by clicking here.