Make sure all team members are on the same page. When team members give patients different answers to the same question, your practice will seem unprofessional, disorganized and inefficient. Use scripting to solve this problem. Excellent scripts lead to consistent messaging, which projects a more professional image and can ultimately increase production.

Management Monday: Check out Dr. Levin’s whitepaper, “The 9 Areas of Expertise: Scripting,” by clicking here.