Connect with parents and patients personally. Increase parent loyalty and trust in your practice with these simple interpersonal techniques:

• Always greet parents and patients with a smile and handshake
• Make eye contact
• Use friendly body language—lean forward, don’t cross arms
• Learn personal facts about the parent and use them in conversation
• Be sure to listen to whatever parents have to say, and don’t interrupt

Additional Resource: Watch Dr. Levin’s video, “Building Patient Loyalty” by clicking here.