Never ignore parents and patients. One customer service mistake you never want to make is to ignore parents and patients when they walk in the office. Dental practices are very busy places, however it’s essential that you stop whatever you’re doing and acknowledge parents and patients who just came in. Think of them in a guest in your house and you can never go wrong.

Management Monday: Check out Dr. Levin’s whitepaper, “Stage III Customer Service,” by clicking here.