Handling late patients properly is essential. When a patient is late, it’s usually not routine or intentional. Late patients should be seen if it all possible so they do not fall into the category of a no-show and monetary loss to the practice. For habitually late patients, the best technique is to schedule them 20 minutes early.

Additional Resource: Watch Dr. Levin’s video, “Cancellations and The 48 Hour Period” by clicking here.