Handling late patients properly is essential. When parents and patients are late, it’s usually not routine or intentional. Late patients should be seen if it all possible so they do not fall into the category of a no-show and monetary loss to the practice. For habitually late patients, the best technique is to schedule them 20 minutes early.

Additional Resource: Watch Dr. Levin’s video, “Cancellations and The 48 Hour Period” by clicking here.