Never disagree with angry parents or patients. If a parent or patient has a problem you should listen, thank them for sharing the information, and then solve their problem regardless of whether they are right or wrong. It is always best to try to solve a problem and keep a patient. Keep in mind you can never win an argument or disagreement with a customer. In the end, they can always leave.

Whitepaper Wednesday: Check out Dr. Levin’s whitepaper, “Learn from Ritz Carlton,” by clicking here.